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Terms and Conditions

GILDED BEE TERMS OF SALE FOR CONSUMERS 

BACKGROUND:  

These Terms of Sale, together with any and all other documents referred to herein,  set out the terms under which Goods are sold by Us to consumers through this  website, www.gildedbee.co.uk (“Our Site”). Please read these Terms of Sale  carefully and ensure that you understand them before ordering any Goods from Our  Site. You will be required to read and accept these Terms of Sale when ordering  Goods. If you do not agree to comply with and be bound by these Terms of Sale, you  will not be able to order Goods through Our Site. These Terms of Sale, as well as  any and all Contracts are in the English language only. 

1. Definitions and Interpretation  

1.1 In these Terms of Sale, unless the context otherwise requires, the following  expressions have the following meanings: 

“Contract” means a contract for the purchase and sale of Goods,  as explained in Clause 8; 

“Goods” means the goods sold by Us through Our Site; 

“Goodwill Guarantee” means the goodwill guarantee offered by Gilded Bee,  a limited company registered in England under 75085  

16166 whose registered address is 95 Miswell Lane,  

Tring, HP23 4EX and whose main trading address is 

“Order” means your order for Goods; 

“Order Confirmation” means our acceptance and confirmation of your Order; “Order Number” means the reference number for your Order; and 

“We/Us/Our” means Gilded Bee Ltd, a company registered in  England under 75085 16166 whose registered address  

is 95 Miswell Lane, Tring, HP23 4EX and whose main  

trading address is 95 Miswell Lane, Tring, HP23 4EX. 

2. Information About Us 

2.1 Our Site, www.gildedbee.co.uk, is owned and operated by Gilded Bee Ltd, a  company registered in England under 75085 16166 whose registered address  is 95 Miswell Lane, Tring, HP23 4EX and whose main trading address is 95  Miswell Lane, Tring, HP23 4EX. 

3. Access to and Use of Our Site 

3.1 Access to Our Site is free of charge. 

3.2 It is your responsibility to make any and all arrangements necessary in order  to access Our Site. 

3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may  alter, suspend or discontinue Our Site (or any part of it) at any time and 

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without notice. We will not be liable to you in any way if Our Site (or any part  of it) is unavailable at any time and for any period. 

3.4 Use of Our Site is subject to our Website Terms of Use. Please ensure that  you have read them carefully and that you understand them. 

4. Age Restrictions 

4.1 Consumers may only purchase Goods through Our Site if they are at least 18  years of age. 

5. Business Customers 

These Terms of Sale do not apply to customers purchasing Goods in the course of  business. If you are a business customer, please consult our Business Terms of Sale. 

6. International Customers 

Please note that We only sell to customers in the United Kingdom. We do not accept  orders from, or deliver to, customers outside the United Kingdom. 

7. Goods, Pricing and Availability 

7.1 We make all reasonable efforts to ensure that all descriptions and graphical  representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following: 

7.1.1 Images of Goods are for illustrative purposes only. There may be  slight variations in colour between the image of a product and the  actual product sold due to differences in computer displays and lighting  conditions; 

7.1.2 Images and/or descriptions of packaging are for illustrative purposes  only, the actual packaging of Goods may vary

7.1.3 Due to the nature of the Goods sold through Our Site, there may be up  to a 5% variance in the size, capacity, dimensions, measurements, weight, of those Goods between the actual Goods and the description. 

7.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for  mistakes due to negligence on Our part and refers only to minor variations of  the correct Goods, not to different Goods altogether. Please refer to Clause  11 if you receive incorrect Goods (i.e. Goods that are not as described). 

7.3 Where appropriate, you may be required to select the required size, model, colour, number of the Goods that you are purchasing. 

7.4 We cannot guarantee that Goods will always be available. Stock indications  are not provided on Our Site. We hold a small volume of stock but otherwise  stock will be bought into the business as ordered. 

7.5 Minor changes may, from time to time, be made to certain Goods between  your Order being placed and Us processing that Order and dispatching the  Goods, for example, to reflect changes in relevant laws and regulatory  requirements, or to address particular technical or security issues. Any such  changes will not change any main characteristics of the Goods and will not 

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normally affect your use of those Goods. However, if any change is made that  would affect your use of the Goods, suitable information will be provided to  you. 

7.6 We make all reasonable efforts to ensure that all prices shown on Our Site are  correct at the time of going online. We reserve the right to change prices and  to add, alter, or remove special offers from time to time and as necessary.  Changes in price will not affect any order that you have already placed (please  note sub-Clause 7.9 regarding VAT, however). 

7.7 All prices are checked by Us before We accept your Order. In the unlikely  event that We have shown incorrect pricing information, We will contact you in  writing to inform you of the mistake. If the correct price is lower than that  shown when you made your Order, we will simply charge you the lower  amount and continue processing your Order. If the correct price is higher, We  will give you the option to purchase the Goods at the correct price or to cancel  your Order (or the affected part of it). We will not proceed with processing  your Order in this case until you respond. If We do not receive a response  from you within 14 days We will treat your Order as cancelled and notify you of  this in writing. 

7.8 In the event that the price of Goods you have ordered changes between your  Order being placed and Us processing that Order and taking payment, you will  be charged the price shown on Our Site at the time of placing your Order. 

7.9 All prices on Our Site include VAT. If the VAT rate changes between your  Order being placed and Us taking payment, the amount of VAT payable will be  automatically adjusted when taking payment. 

7.10 Delivery charges are not included in the price of Goods displayed on Our Site.  For more information on delivery charges, please refer to our Delivery and  Returns page. Delivery options and related charges will be presented to you  as part of the order process. 

8. Orders – How Contracts Are Formed 

8.1 Our Site will guide you through the ordering process. Before submitting your  Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it. 

8.2 If, during the order process, you provide Us with incorrect or incomplete  information, please contact Us as soon as possible. If We are unable to  process your Order due to incorrect or incomplete information, We will contact  you to ask to correct it. If you do not give us the accurate or complete  information within a reasonable time of Our request, We will cancel your Order  and treat the Contract as being at an end. If We incur any costs as a result of  your incorrect or incomplete information, We may pass those costs on to you. 

8.3 No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion,  accept. Our acknowledgement of receipt of your Order does not mean that we  have accepted it. Our acceptance is indicated by Us sending you an Order  Confirmation by email. Only once We have sent you an Order Confirmation  will there be a legally binding Contract between Us and you. 

8.4 Order Confirmations shall contain the following information: 

8.4.1 Your Order Number;

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8.4.2 Confirmation of the Goods ordered including full details of the main  characteristics of those Goods; 

8.4.3 Fully itemised pricing for the Goods ordered including, where  appropriate, taxes, delivery and other additional charges; 

8.4.4 Estimated delivery date(s)  

8.4.5 If applicable; itemised deliveries for orders being shipped to separate  locations. 

8.5 In the unlikely event that We do not accept or cannot fulfil your Order for any  reason, We will explain why in writing. No payment will be taken under normal  circumstances. If We have taken payment any such sums will be refunded to  you as soon as possible and in any event within 14 days. 

8.6 Any refunds due under this Clause 8 will be made using the same payment  method that you used when ordering the Goods. 

9. Payment 

9.1 Payment for Goods and related delivery charges must always be made in  advance and you will be prompted to pay during the order process. Your  chosen payment method will not be charged until We dispatch your Goods. 

9.2 We accept the following methods of payment on Our Site: 

9.2.1 Debit Card; 

9.2.2 Credit Card; 

9.2.3 Paypal; 

10. Delivery, Risk and Ownership 

10.1 All Goods purchased through Our Site will normally be delivered within 30  calendar days after the date of Our Order Confirmation unless otherwise  agreed or specified during the Order process (subject to delays caused by  events outside of Our control, for which see Clause 14). 

10.2 If We are unable to deliver the Goods on the delivery date, the following will apply: 

10.2.1 If no one is available at your delivery address to receive the Goods and  the Goods cannot be posted through your letterbox [or left in a safe  place nominated by you], We will leave a delivery note explaining how  to rearrange delivery or where to collect the Goods; 

10.2.2 If you do not collect the Goods or rearrange delivery within 14 days,  We will contact you to ask you how you wish to proceed. If we cannot  contact you or arrange redelivery or collection, We will treat the  Contract as cancelled and recover the Goods. If this happens, you will  be refunded the purchase price of the Goods themselves, but not the  cost of delivery. We may also bill you for any reasonable additional  cost that we incur in recovering the Goods. 

10.3 In the unlikely event that We fail to deliver the Goods within 30 calendar days  of Our Order Confirmation (or as otherwise agreed or specified as under sub Clause 10.1), if any of the following apply you may treat the Contract as being  at an end immediately:

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10.3.1 We have refused to deliver your Goods; or 

10.3.2 In light of all relevant circumstances, delivery within that time period  was essential; or 

10.3.3 You told Us when ordering the Goods that delivery within that time  period was essential. 

10.4 If you do not wish to cancel under sub-Clause 10.3 or if none of the specified  circumstances apply, you may specify a new (reasonable) delivery date. If We  fail to meet the new deadline, you may then treat the Contract as being at an  end. 

10.5 You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4  provided that separating the Goods in your Order would not significantly  reduce their value. Any sums that you have already paid for cancelled Goods  and their delivery will be refunded to you within 14 days. Please note that if  any cancelled Goods are delivered to you, you must return them to Us or  arrange with Us for their collection. In either case, We will bear the cost of  returning the cancelled Goods. 

10.6 Delivery shall be deemed complete and the responsibility for the Goods will  pass to you once We have delivered the Goods to the address including,  where relevant, any alternative address you have provided. 

10.7 Ownership of the Goods passes to you once we have received payment in full  of all sums due (including any applicable delivery charges). 

10.8 Any refunds due under this Clause 10 will be made using the same payment  method that you used when ordering the Goods unless you specifically  request that We make a refund using a different method. 

11. Faulty, Damaged or Incorrect Goods 

11.1 By law, We must provide goods that are of satisfactory quality, fit for purpose,  as described at the time of purchase, in accordance with any pre-contract  information We have provided, and that match any samples or models that  you have seen or examined (unless We have made you aware of any  differences). If any digital content is included in the Goods, that digital content  must also conform. If any Goods you have purchased do not comply and, for  example, have faults or are damaged when you receive them, or if you receive  incorrect (or incorrectly priced) Goods, please contact Us at  This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as reasonably possible to inform Us of the  fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows: 

11.1.1 Beginning on the day that you receive the Goods (and ownership of  them) you have a 30 calendar day right to reject the Goods and to  receive a full refund if they do not conform as stated above. 

11.1.2 If you do not wish to reject the Goods, or if the 30 calendar day  rejection period has expired, you may request a repair of the Goods or  a replacement. We will bear any associated costs and will carry out  the repair or replacement within a reasonable time and without  significant inconvenience to you. In certain circumstances, where a  repair or replacement is impossible or otherwise disproportionate, We  may instead offer you the alternative (i.e. a replacement instead of a  repair or vice versa) or a full refund. If you request a repair or  replacement during the 30 calendar day rejection period, that period 

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will be suspended while We carry out the repair or replacement and will  resume on the day that you receive the replacement or repaired  Goods. If less than 7 calendar days remain out of the original period, it  will be extended to 7 calendar days. 

11.1.3 If, after a repair or replacement, the Goods still do not conform (or if  We cannot do so as previously described, or have failed to act within a  reasonable time or without significant inconvenience to you), you may  have the right either to keep the Goods at a reduced price, or to reject  them in exchange for a refund. 

11.1.4 If you exercise the final right to reject the goods more than six months  after you have received the Goods (and ownership of them), We may  reduce any refund to reflect the use that you have had out of the  Goods. 

11.1.5 Within a period of six years after you have received the Goods (and  ownership of them), if the Goods do not last a reasonable length of  time, you may be entitled to a partial refund. Please be aware that  after six months have passed since you received the Goods, the  burden of proof will be on you to prove that the defect or non 

conformity existed at the time of delivery. 

11.2 Please note that you will not be eligible to claim under this Clause 11 if We  informed you of the fault(s), damage or other problems with the Goods before  you purchased them (and it is because of the same issue that you now wish to  return them); if you have purchased the Goods for an unsuitable purpose that  is neither obvious nor made known to Us and the problem has resulted from  your use of the Goods for that purpose; or if the problem is the result of normal  wear and tear, misuse or intentional or careless damage. Please also note  that you may not return Goods to Us under this Clause 11 merely because  you have changed your mind. If you are a consumer in the European Union  you have a legal right to a 14 calendar day cooling-off period within which you  can return Goods for this reason. Please refer to Clause 12 for more details. 

11.3 To return Goods to Us for any reason under this Clause 11, please contact Us  at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange for a collection and return. We will be  fully responsible for the costs of returning Goods under this Clause 11 and will  reimburse you where appropriate. 

11.4 Refunds (whether full or partial, including reductions in price) under this  Clause 11 will be issued within 14 calendar days of the day on which We  agree that you are entitled to the refund. 

11.5 Any and all refunds issued under this Clause 11 will include all delivery costs  paid by you when the Goods were originally purchased. 

11.6 Refunds under this Clause 11 will be made using the same payment method  that you used when ordering the Goods [unless you specifically request that  We make a refund using a different method]

11.7 For further information on your rights as a consumer, please contact your local  Citizens’ Advice Bureau or Trading Standards Office. 

12. Cancelling and Returning Goods if You Change Your Mind 

12.1 If you are a consumer in the European Union, you have a legal right to a  “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and We have sent you your 

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Order Confirmation, i.e. when the Contract between you and Us is formed.  You may also cancel for any reason before We send the Order Confirmation.  

12.1.1 If the Goods are being delivered to you in a single instalment (whether  single or multiple items), the legal cooling-off period ends 14 calendar  days after the day on which you (or someone you nominate) receive(s)  the Goods.  

12.1.2 If the Goods are being delivered in separate instalments on separate  days, the legal cooling-off period ends 14 calendar days after the day  on which you (or someone you nominate) receive(s) the final  instalment of Goods.  

12.2 If you wish to exercise your right to cancel under this Clause 12, you must  inform Us of your decision within the cooling-off period. Cancellation by email  or by post is effective from the date on which you send Us your message.  Please note that the cooling-off period lasts for whole calendar days. If, for  example, you send Us an email or letter by 23:59:59 on the final day of the  cooling-off period, your cancellation will be valid and accepted. If you would  prefer to contact Us directly to cancel, please use the following details: 

12.2.1 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

12.2.2 Post: 95 Miswell Lane, Tring, HP23 4EX; 

In each case, providing Us with your name, address, email address,  telephone number, and Order Number. 

12.3 We may ask you why you have chosen to cancel and may use any answers  you provide to improve Our Goods and services, however please note that  you are under no obligation to provide any details if you do not wish to. 

12.4 Please note that you may lose your legal right to cancel under this Clause 12  in the following circumstances: 

12.4.1 If the Goods have been personalised or custom-made for you; 

12.5 Please ensure that you return Goods to Us no more than 14 calendar days  after the day on which you have informed Us that you wish to cancel under  this Clause 12. 

12.6 You may request that We collect the Goods from you. Please ensure that the  Goods are ready for collection at the agreed time and location. 

12.7 You may return Goods to Us by post or another suitable delivery service of  your choice to Our returns address at 95 Miswell Lane. please contact Us at  This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange for a collection and return. Please note that  you must bear the costs of returning Goods to Us if cancelling under this  Clause 12. The cost of returning Goods to Us should not normally exceed the  cost of having them originally delivered to you if you use the same carrier.  Refunds under this Clause 12 will be issued to you within 14 calendar days of  the following: 

12.7.1 The day on which We receive the Goods back; or 

12.7.2 The day on which you inform Us (supplying evidence) that you have  sent the Goods back (if this is earlier than the day under sub-Clause  12.9.1); or 

12.7.3 If We have not yet provided an Order Confirmation or have not yet  dispatched the Goods, the day on which you inform Us that you wish to  cancel the Contract.

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12.8 Refunds under this Clause 12 may be subject to deductions in the following  circumstances: 

12.8.1 Refunds may be reduced for any diminished value in the Goods  resulting from your excessive handling of them (e.g. no more than  would be permitted in a shop). Please note that if We issue a refund  before We have received the Goods and have had a chance to inspect  them, We may subsequently charge you an appropriate sum if We find  that the Goods have been handled excessively. 

12.9 Refunds under this Clause 12 will be made using the same payment method  that you used when ordering the Goods unless you specifically request that  We make a refund using a different method. 

13. Our Liability to Consumers 

13.1 We will be responsible for any foreseeable loss or damage that you may suffer  as a result of Our breach of these Terms of Sale (or the Contract) or as a  result of Our negligence. Loss or damage is foreseeable if it is an obvious  consequence of Our breach or negligence or if it is contemplated by you and  Us when the Contract is created. We will not be responsible for any loss or  damage that is not foreseeable. 

13.2 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death  or personal injury caused by Our negligence (including that of Our employees,  agents or sub-contractors); or for fraud or fraudulent misrepresentation. 

13.3 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a  consumer. For more details of your legal rights, please refer to your local  Citizens Advice Bureau or Trading Standards Office. 

14. Events Outside of Our Control (Force Majeure) 

14.1 We will not be liable for any failure or delay in performing Our obligations  where that failure or delay results from any cause that is beyond Our  reasonable control. Such causes include, but are not limited to: power failure,  internet service provider failure, strikes, lock-outs or other industrial action by  third parties, riots and other civil unrest, fire, explosion, flood, storms,  earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war  (declared, undeclared, threatened, actual or preparations for war), epidemic or  other natural disaster, or any other event that is beyond Our reasonable  control. 

14.2 If any event described under this Clause 14 occurs that is likely to adversely  affect Our performance of any of Our obligations under these Terms of Sale: 

14.2.1 We will inform you as soon as is reasonably possible; 

14.2.2 We will take all reasonable steps to minimise the delay; 

14.2.3 To the extent that we cannot minimise the delay, Our affected  obligations under these Terms of Sale (and therefore the Contract) will  be suspended and any time limits that We are bound by will be  extended accordingly; 

14.2.4 We will inform you when the event outside of Our control is over and  provide details of any new dates, times or availability of Goods as  necessary;

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14.2.5 If the event outside of Our control continues for more than 14 days We  will cancel the Contract and inform you of the cancellation. Any  refunds due to you as a result of that cancellation will be paid to you as  soon as is reasonably possible and in any event within 14 days of the  date on which the Contract is cancelled; 

14.2.6 If an event outside of Our control occurs and you wish to cancel the  Contract as a result, you may do so, please use the following details: 

Telephone: 01442 732049; 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Post: 95 Miswell Lane, Tring, HP23 4EX; 

In each case, providing Us with your name, address, email address,  telephone number, and Order Number. Any refunds due to you as a  result of such cancellation will be paid to you as soon as is reasonably  possible and in any event within 14 days of the date on which the  Contract is cancelled. 

15. Communication and Contact Details 

15.1 If you wish to contact Us with general questions or complaints, you may  contact Us by telephone at 01442 732049, by email at This email address is being protected from spambots. You need JavaScript enabled to view it.,  or by post at 95 Miswell Lane, Tring, HP23 4EX. 

15.2 For matters relating the Goods or your Order, please contact Us by telephone  at 01442 732049, by email at This email address is being protected from spambots. You need JavaScript enabled to view it., or by post at 95 Miswell  Lane, Tring, HP23 4EX. 

15.3 For matters relating to cancellations, please contact Us by telephone at  01442732049, by email at This email address is being protected from spambots. You need JavaScript enabled to view it., by post at 95 Miswell Lane,  Tring, HP23 4EX, or refer to the relevant Clauses above. 

16. Complaints and Feedback 

16.1 We always welcome feedback from Our customers and, whilst We always use  all reasonable endeavours to ensure that your experience as a customer of  Ours is a positive one, We nevertheless want to hear from you if you have any  cause for complaint. 

16.2 If you wish to complain about any aspect of your dealings with Us, please  contact Us in one of the following ways: 

16.2.1 In writing, addressed to Vicky Thomson, Director, 95 Miswell Lane,  Tring, HP23 4EX; 

16.2.2 By email, addressed to Vicky Thomson, Director at  This email address is being protected from spambots. You need JavaScript enabled to view it.. 

17. How We Use Your Personal Information (Data Protection) 

17.1 All personal information that We may collect (including, but not limited to, your  name, address and telephone number) will be collected, used and held in  accordance with the provisions of the Data Protection Act 1998 and your rights  under that Act.

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17.2 We may use your personal information to: 

17.2.1 Provide Our Goods and services to you; 

17.2.2 Process your Order (including payment) for the Goods; and 

17.2.3 Inform you of new products and/or services available from Us (if you  opt or have previously opted to receive it). You may request that We  stop sending you this information at any time. 

17.3 In certain circumstances (if, for example, you wish to purchase Goods on  credit), and with your consent, We may pass your personal information on to  credit reference agencies. These agencies are also bound by the Data  Protection Act 1998 and should use and hold your personal information  accordingly. 

17.4 We will not pass on your personal information to any third parties without first  obtaining your express permission. 

18. Other Important Terms 

18.1 We may transfer (assign) Our obligations and rights under these Terms of  Sale (and under the Contract, as applicable) to a third party (this may happen,  for example, if We sell Our business). If this occurs, you will be informed by  Us in writing. Your rights under these Terms of Sale will not be affected and  Our obligations under these Terms of Sale will be transferred to the third party  who will remain bound by them. 

18.2 You may transfer (assign) the benefit of Our Goodwill Guarantee in Clause 12  to any person to whom you transfer ownership of the Goods after you have  completed purchasing the Goods from Us (for example, by selling the Goods  to that person or giving them the Goods as a gift).  

18.3 You may not transfer (assign) your other obligations and rights under these  Terms of Sale (and under the Contract, as applicable) without Our express  written permission.  

18.4 The Contract is between you and Us. It is not intended to benefit any other  person or third party in any way and no such person or party will be entitled to  enforce any provision of these Terms of Sale. This is subject to sub-Clause  18.2 and any purchaser to whom the guarantee has been transferred under  that sub-Clause will be entitled to enforce the guarantee. 

18.5 If any of the provisions of these Terms of Sale are found to be unlawful, invalid  or otherwise unenforceable by any court or other authority, that / those  provision(s) shall be deemed severed from the remainder of these Terms of  Sale. The remainder of these Terms of Sale shall be valid and enforceable. 

18.6 No failure or delay by Us in exercising any of Our rights under these Terms of  Sale means that We have waived that right, and no waiver by Us of a breach  of any provision of these Terms of Sale means that We will waive any  subsequent breach of the same or any other provision. 

18.7 We may revise these Terms of Sale from time to time in response to changes  in relevant laws and other regulatory requirements. If We change these  Terms of Sale as they relate to your Order, We will give you reasonable  advance notice of the changes and provide details of how to cancel if you are  not happy with them. If you do opt to cancel, you must return any affected  Goods you have already received and we will arrange for a full refund  (including delivery charges) which will be paid within 14 days of your 

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cancellation. 

19. Law and Jurisdiction 

19.1 These Terms of Sale, and the relationship between you and Us (whether  contractual or otherwise) shall be governed by, and construed in accordance  with, English law. 

19.2 If you are a consumer, any disputes concerning these Terms of Sale, the  relationship between you and Us, or any matters arising therefrom or  associated therewith (whether contractual or otherwise) shall be subject to the  jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as  determined by your residency. 

19.3 If you are a business, any disputes concerning these Terms of Sale, the  relationship between you and Us, or any matters arising therefrom or  associated therewith (whether contractual or otherwise) shall be subject to the  exclusive jurisdiction of the courts of England and Wales.

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